One WhatsApp Number. Your Entire Team in Sync.
Eliminate chaotic individual phones and lost customer records. Give your support, sales, and operations departments a centralized command center to collaborate, reply, and track every WhatsApp thread.
“I have reviewed the proposal. Let us proceed with the annual enterprise rollout.”
Everything you need to excel with Shared Team Inbox
Engineered for high reliability, maximum deliverability, and effortless team adoption.
Role-Based Access & Permissions
Grant granular access rights to agents, managers, and administrators. Ensure team members only see assigned conversations and customer details.
- Custom permission tiers (Admin, Team Lead, Agent, Read-Only)
- Departmental segmentation (Sales, Support, Billing, Logistics)
- Customer phone number masking to safeguard business contact lists
Intelligent Auto-Assignment & Routing
Distribute incoming messages evenly across available agents using round-robin, least-busy logic, or customer value tiers.
- Round-robin and skill-based automated ticket routing
- Automatic re-assignment if an agent does not respond within SLA thresholds
- Sticky routing: return customers automatically reconnect to their previous rep
Custom Tags, Filters & Custom Views
Organize thousands of active chats effortlessly with custom color-coded tags, VIP flags, unresolved filters, and custom saved views.
- Color-coded tags for lead stage, inquiry type, and urgency level
- Saved view presets for "My Open Chats", "Unassigned", and "VIP Leads"
- One-click bulk tagging and status updates
Performance Analytics & SLA Tracking
Monitor individual agent response times, resolution rates, message volume, and customer satisfaction scores in real time.
- First response time (FRT) and mean time to resolution (MTTR) metrics
- Leaderboards tracking agent activity, conversations closed, and CSAT scores
- Automated daily and weekly email performance summaries
Go live in under 5 minutes
No complicated developer setup or lengthy onboarding cycles.
Invite Team Members
Add agents to your workspace with designated roles, departments, and custom permission levels.
Set Routing Rules
Configure auto-assignment by department, working hours, or round-robin availability.
Manage & Collaborate
Assign chats, leave internal notes, share canned replies, and monitor SLAs in one unified interface.
Built for high-growth businesses
See how industry leaders accelerate sales and support using Shared Team Inbox.
“Distribute inbound property leads across 20+ realtors without giving agents direct access to download the raw lead database.”
“Manage seasonal surges in order tracking and exchange requests across multiple customer service shifts.”
“Admissions, scholarship, and student life departments answer questions from one unified helpline number.”
Frequently asked questions
Everything you need to know about Shared Team Inbox.
Explore More Platform Capabilities
Combine tools to create an unstoppable WhatsApp sales engine.
Live Human Support
Frictionless handoff from AI bots to live specialists with full context.
WhatsApp Coexistence
Keep your phone app while scaling on the Cloud API simultaneously.
AI Agent & Assistant
Train a human-like AI agent on your website, PDFs, and docs to close deals 24/7.
Ready to scale with Shared Team Inbox?
Join thousands of modern businesses using Chatofy to automate customer conversations, close high-value leads, and grow revenue on WhatsApp.
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